Payment, Shipping, Return&Refund Policy
We accept the following forms of payment:
- American Express
You will not be charged until your order has shipped.
West56 charges the standard state and local sales tax according to your location. The sales tax displayed at checkout is estimated and the final applicable tax will be calculated when your order is shipped.
If you would like to purchase an item, click "Add to Cart" on that product's page. When you have finished shopping and are ready to check out, click on your "Cart". From here, you will be presented with a layout of the items you have selected, where you can alter your order if needed. Once you are ready to proceed, click "Checkout" or "Checkout with PayPal", depending on how you would like to pay for this order. From here, you will fill in all necessary information in order to get your items shipped out. Follow the prompts until you have completed all required information. (For faster checkout in the future, create an account that will save all of your information including shipping, billing, and payment options.) Now click "Checkout", and your order is complete! A follow up email regarding shipping information will follow once your order is ready to go out.
It will take anywhere from 3-5 business days to receive your order domestically and 5-8 business days internationally. This time range is determined from the date your order ships out, not the date you placed it, as this can vary depending on your location. We ship to all 50 U.S. states and internationally, for which standard free shipping and international shipping flat rate applies. We also ship to APO/FPO/DPO addresses, P.O. boxes, and U.S. territories, which require additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. Once your order has shipped, you will receive an email outlining your order's shipping information, including the carrier used and the different tracking options available.
Shipping rates are as follows:
|Standard FREE Shipping||FREE||3-5 Business Days|
|International Flat Rate||$20||5-8 Business Days|
We're adapting our business during this challenging period. We are working hard to deliver items in a timely manner. Due to increased safety measures we are taking, orders may be temporarily delayed beyond our standard shipping times. But rest assured we are doing everything we can to minimise delays. Shipping may experience delays averaging 1-4 weeks.
West56clothing is checking with couriers daily, and will do its best to provide more shipping options as soon as possible.
The health & well-being of our customers and colleagues continues to come first. As we work to best serve our communities, you may experience long wait times reaching Customer Service. Thanks for your patience & understanding.
Return & Refund
Returns are accepted within 14 days after the date your order was shipped. If you are returning, be sure to have all tags and hangtags attached. Items must be unworn and unwashed in order to return.
To request a return, please click CUSTOMER SERVICE . Please make sure you enter all requested information. You will be contacted within 24 hours from a team member with your next steps.
Once this information is processed, your refund will be returned to your original form of payment within 10-15 business days.